Almost all HoC orders will be prepaid & placed online at www.shophouseofcarrs.com. Occasionally, we run PreOrders & Flash Sales in our FB VIP group. Please join facebook.com/groups/houseofcarrs for more details!

Payment must be made by a credit/debit card or PayPal account, as accepted by our payment processor (PayPal); however, you DO NOT need a PayPal account to make a purchase. Simply ignore the log-in and click the "pay by card" option to enter your information. We do not accept cash, checks, e-checks, wires, or money orders for online or invoiced orders.

Processing time does not include shipping time. Regular order processing/packaging, for in stock items, is 5-7 business days. Expedited order processing is 1-2 business days & is available for in stock items, only, for a small fee. PreSale/PreOrder & Customs processing/packaging can range from 7-10 business days to 8 weeks or more, depending on the product & method of transit. Please refer to the product description, your invoice or order announcements for details of delivery estimates. Note: During holidays & peak times, times may be longer for all order types.

We do not accept order cancellations. We cannot guarantee changes to existing orders, but will do our best if requested prior to order processing. Please email us ASAP if you made a mistake in ordering or would like to make a change. PreSale/PreOrder & customized products cannot be cancelled or changed once the order is paid for.