HOUSE RULES (Polices & FAQs)

Ordering

How/Where to Order...


Almost all HoC orders will be prepaid & placed online at www.shophouseofcarrs.com. Occasionally, we run PreOrders & Flash Sales in our FB VIP group. Please join facebook.com/groups/houseofcarrs for more details!




Payments...


Payment must be made by a credit/debit card or PayPal account, as accepted by our payment processor (PayPal); however, you DO NOT need a PayPal account to make a purchase. Simply ignore the log-in and click the "pay by card" option to enter your information. We do not accept cash, checks, e-checks, wires, or money orders for online or invoiced orders.




Order Processing/Turnaround...


Processing time does not include shipping time. Regular order processing/packaging, for in stock items, is 5-7 business days. Expedited order processing is 1-2 business days & is available for in stock items, only, for a small fee. PreSale/PreOrder & Customs processing/packaging can range from 7-10 business days to 8 weeks or more, depending on the product & method of transit. Please refer to the product description, your invoice or order announcements for details of delivery estimates. Note: During holidays & peak times, times may be longer for all order types.




Order Cancellations/Changes...


We do not accept order cancellations. We cannot guarantee changes to existing orders, but will do our best if requested prior to order processing. Please email us ASAP if you made a mistake in ordering or would like to make a change. PreSale/PreOrder & customized products cannot be cancelled or changed once the order is paid for.





Shipping+Handling

Shipping Basics...


All orders are shipped via USPS to the address entered in the PayPal payment system and cannot be changed once an order is placed. If you sign into a PayPal account during checkout, please confirm your address is correct before proceeding with payment. All shipped orders are provided a tracking number through the PayPal system. Once an item is noted as shipped, House of Carrs (and it's affiliates & associated parties) accept no responsibility for lost, misdirected, or stolen mail. We ship to legal US addresses*, only, via USPS. This includes US Military addresses (eg. APOs).* We do not ship internationally at this time, but hope to make this an option very soon!




Cost To Ship...


Shipping costs are tiered based on the order total (before applicable discounts & tax). We are happy to note we now offer FREE standard shipping on orders totaling $300+! These rates are subject to change depending on cost of postage. ​up to $25 = $8.50 $25-$100 = $14.50 $100-$200 = $20.00 $200-$300 = $28.00 $300 & up = $FREE





Order PickUp

PickUp Basics...


We offer pick up service for locals in the central Ohio area. All pick ups must be completed during our pick up hours. For our full pick up policy & process, please visit www.shophouseofcarrs.com/orderpickup. Please note: Choosing pick up as your delivery method is acknowledgement & acceptance of all terms & conditions stated in the full policy.





Returns+Exchanges

Return Policy...


ALL sales are FINAL. We do not accept returns or issue refunds for any reason. Placing an order acknowledges acceptance of this policy.




Exchange Policy...


We are happy to exchange merchandise with manufacturing defects, as long as the item(s) adhere to the terms noted below. No exceptions are made. > Exchange of defective merchandise is accepted within 7 days of receipt (per tracking information, initially scheduled pick up date, or 10 days after the original pick up email is sent by HOC, whichever comes first). > Items must still be in new condition, unworn, unwashed with tag attached. > Customer errors in ordering (size, quantity, etc) may not be corrected once your order has been packed for shipping or pick up. Please notify us immediately if you notice an error with your items and/or your shipping information. ​​ To initiate an exchange, you must email your name, order number and photos of the defect(s) to sales.houseofcarrs@gmail.com. We do not accept comments, posts or messages on social media (including but not limited to Facebook & Instagram) as notification. Your request for defective exchange must be received via email within the allotted 7-day exchange period. >>Undesired pattern placement, color & fit are not defects. >>Snags from your jewelry, nails, pets, etc are not defects. >>Holes caused by excessive stretching (found on seam lines) are not defects. >>Damages created by pulling loose/excess threads, removing tags & improper care (machine wash, dryer, etc) are not defects. >> Bargain bin, clearance, super promo (B1G1, B2G1, 40% off & 50% off) & custom items are absolute final sale & not eligible for defective exchange or for any other reason. >>Defective items containing stains, odors (cigarette, tobacco, cigar, animal, body, etc) and/or animal fur are also excluded from exchange. In the event items are misrepresented during the exchange confirm period and they are received in this condition, the customer will have the option to pay for shipping to get them back OR we will dispose of them. Requests/invoices to ship them back to the customer must be made within 48 hours of notification of such, or the items will automatically be disposed of. Exchange of item(s) is done in the same manner as originally ordered. If the item was shipped to you, the replacement will be sent to you via mail. If your order was a pick up, you will need to pick up your replacement item(s). Please DO NOT send items back without prior approval & a reference ID. Customer is responsible for return shipment & House of Carrs assumes no responsibility for lost, stolen or damaged merchandise/mail. Replacement items will be sent, upon receipt and inspection, without additional shipping costs. We cannot guarantee same item exchanges. Please allow up to 14 business days for exchange processing. Pick-ups must be scheduled within 7 days & picked up within 10 days of the initial pick-up notification email from HOC. Otherwise, the window for defective exchange becomes null & void. Orders that must be shipped due to failure to pickup are excluded from exchange.





Promos+Rewards

Codes & Coupons...


Promos & credits must be entered into the coupon box located in your cart. Type them in exactly as they are noted, as they are case sensitive. All codes must be entered at checkout, as they can not be applied retroactively & we cannot issue a credit for promotional value. Standard exclusions apply. These include flash sale items, custom products and pre-order/pre-sale merchandise. Codes, coupons, credits, etc are also excluded from use on Limited Edition & HOC Exclusives, unless otherwise noted in the product description. Only one promo, code, coupon, credit and/or reward may be used per transaction. They have no cash value, are nontransferable and void where prohibited.





Pricing

Pricing Policy...


All prices are as marked. In some case, a single listing may hold items of differing prices. The correct price per item will be noted in the description & will popluate when you make your selections. It will also correctly popluate in your cart.




Price Adjustments...


Due to the nature of our products, frequency of sales & promos, and the quick turnaround of items, we are unable to offer price adjustments.